Refund Policy
All sales are final.
Due to the nature of custom printed apparel, we cannot accept returns on any items unless they are misprinted or defective. Email orders@rvathreads.com within 14 days of receiving your order if you have any issues with misprinted or defective products. We will provide a return shipping label to send back any unworn misprinted/defective items for replacement.
Please note that sizing varies from manufacturer to manufacturer. Sizing guides are available for most products. We cannot accept returns due to sizing.
Returns
To return a RVA Threads product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at orders@rvathreads.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: We're happy to help if there's an issue with the decoration or the product itself, but we cannot accept returns due to ordering the wrong size. Items that show any wear are not eligible for return. All returns must be requested within 30 days of receiving your order.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
RVA Threads - Returns
Email orders@rvathreads.com for the return address
RVA Threads, Virginia
United States
